IT Infrastructure

New Spark AI offers a comprehensive set of IT Infra Managed Services for the entire ICT infrastructure of an Enterprise so that the end users have a superior experience and IT resources are available seamlessly. These are meant to manage the IT infrastructure, optimize the performance of Help Desk, boost productivity with proactive technical support, improve processes compliance and security, reduce costs and improve efficiency. These services are quite comprehensive and tailored to fulfil SLA and TAT commitments.
These services are configured and delivered as per the customer requirement, with a combination of Help Desk, Service Desk and Onsite engineers, using ITSM tools and automation for various processes like IT Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, IMAC Management, Employees onboarding/deboarding, asset management, application support, Documentation and MIS reporting.

The services cover the whole IT landscape of an Enterprise and these include :

• Server and Storage Management, Backup and Recovery
• Network Management, monitoring, troubleshooting, optimisation
• IT Security – Implementation , monitoring & audits
• Database , Application Management – support, updates / patches / upgrades
• Workplace Management services for multi-product / multi-vendor environments –Asset Management, OS and Antivirus management, Office productivity and collaboration suites management
• IT Helpdesk, Service Desk and Automation Tools
• Configuration Management
• RIM / Shared Onsite / Onsite Support and monitoring, Critical and emergency call response services
• Vendor Management – contracting, performance review